1. ANALYSIS AND PROBLEM SOLVING: identifies the critical facts in complex issues and develops creative and practical solutions. Research areas such as troubleshooting techniques, how to approach dealing with large amounts of information, techniques to stimulate creative problem solving, how to gather appropriate information.

2. COMMUNICATING: communicates clearly and precisely both orally and in writing. Research areas such as public speaking techniques, best practices in internal communication within organisations, how to engage an audience, persuasion, influencing, negotiation and facilitation techniques.

3. DELIVERING QUALITY AND RESULTS: takes personal responsibility and initiative for delivering work to a high standard of quality within set procedures. Research areas such as how to effectively balance quality and deadlines, how to judge when rules or procedures might be bent or broken, result orientation, pragmatic solution to issues and challenges.

4. LEARNING AND DEVELOPMENT: develops and improves personal skills and knowledge of the organisation and its environment. Research areas such as general self-improvement techniques, how to learn from mistakes, how to seek feedback from colleagues, relentless search of improving the efficiency and efficacy at personal and organisational level, how an organisation can use its learning capital.

5. PRIORITISING AND ORGANISING: prioritises the most important tasks, woks flexibly and organises own workload efficiently. Research areas such as project management tools and techniques, how to prioritise effectively, how to distinguish the important from the urgent, how to respond to shifting deadlines, and goalposts when and how to delegate, how to ensure achievements of results in difficult conditions.

6. RESILIENCE: remains effective under a heavy workload, handles organisation’s frustrations positively and adapts to a changing work environment. Research areas such as how to stay calm under pressure, how to keep an optimistic outlook, how to respond to criticism, how to balance work and home life, how to cope with ambiguity.

7. WORKING WITH OTHERS: works co-operatively with other in teams and across organisational boundaries and respects differences between people. Research areas such as effective team working, roles in the team, working across organisational boundaries, how to support others, how to benefit from diversity, how to benefit from synergies in the team, how to work together for a greater goal and a common vision.